Kinarm | Interactive Robotics Brain Injury Research

  • Products
  • Clinical Applications
  • News
  • Support
  • About Us
  • Contact

Mobile nav

Win10 Compliance

Win10 Compliance

Posted on Feb 5, 2020

Advisory Notices:

Do NOT upgrade your Dexterit-E/GUI Computer to Windows 10 without our Upgrade Kit!

As the Dexterit-E computer is customized to run your Kinarm Lab, the Windows operating system cannot be upgraded to Windows 10 without adversely affecting your Kinarm Lab. Dexterit-E will NOT work.

For those of you who upgraded your Dexterit-E Computer after 1-Oct-18, please complete this questionnaire BT084 Win10 Upgrade Questionnaire.30-Jan-20 and contact sales@kinarm.com.  All customers in Japan will be provided with a kit through Miyuki Giken.

We kindly ask that you request the upgrade kit by 31-Jan-21.

If your Dexterit-E Computer is older than 1-Oct-18, and you want to upgrade to Windows 10, depending on the age of your Dexterit-E/GUI computer, you have one of two options:

Option 1: If your Dexterit-E Computer is PN 13108 or 13950 (see label on back of computer; looks like an Advantech ‘silver box’ computer), you can purchase our Upgrade Kit.

  • This kit will include a dedicated video card that has been tested to meet Kinarm requirements. (Win10 does not support our required video performance.)
  • If you have PN 13108, you also have the option of purchasing a dedicated back-up drive that was introduced in the 13950 model.

Option 2: If you have an older ‘black box’ GUI computer (PN 10885 or 11104), your computer cannot be upgraded and must be replaced. Contact: sales@kinarm.com for a quote for a Dexterit-E computer upgrade.

  • Alternatively, disconnect your Dexterit-E computer from the university’s network to meet their compliance requirements. Dexterit-E does not need an active connection to the internet to run.

Filed Under: Kinarm News, Product Notices

News

  • Kinarm News
  • Events
  • Product Notices
  • @KinarmLab Twitter Feed
  • Open Jobs

Products

  • Platform Comparison
  • Kinarm Exoskeleton Lab
  • Kinarm End-Point Lab
  • Kinarm Standard Tests
  • Dexterit-E
  • Dexterit-E Explorer
  • NHP Kinarm Exoskeleton Lab

Clinical Applications

  • Clinical Applications
    • Stroke and TIA
    • Traumatic Brain Injury (TBI)
    • Neurological Disease
    • Pediatric
    • Primarily Non-Neurological
  • Clinical Research Sites
  • Publications

News

  • Kinarm News
  • Events
    • Neuroscience
    • Kinarm Camp
  • Product Notices
  • @KinarmLab Twitter Feed
  • Open Jobs

Support

  • Kinarm Help & Support
  • User Guides & Documentation
  • Software Downloads
  • Installing & Maintaining Your Kinarm Lab
  • Training Videos
  • New User Training
  • Creating Custom Tasks
  • Sample Custom Tasks
  • Q&A Forum

About Us

  • About Us
  • Our People
  • Quality
  • Supplier Requirements
  • End-User License Agreement
  • Intellectual Property
  • Privacy & Terms

Contact

  • Contact Kinarm
    • International Sales Agents
  • Request an Account
footer-logo

140 Railway St. Kingston, ON K7K 2L9 Canada Toll Free: (888) 533-4393 Phone: (613) 507-4393 info@kinarm.com

© Copyright BKIN Technologies. All Rights Reserved

Quality | Privacy Policy | Web design/development by 1dea Design + Media Inc.