COVID-19 Alert: We are working remotely and will do our best to provide timely support service.
Advisory Notices:
Do NOT upgrade your Dexterit-E/GUI Computer to Windows 10 without our Upgrade Kit!
As the Dexterit-E computer is customized to run your Kinarm Lab, the Windows operating system cannot be upgraded to Windows 10 without adversely affecting your Kinarm Lab. Dexterit-E will NOT work. If you need to upgrade, depending on the age of your Dexterit-E/GUI computer, you have one of two options. Please see Win10 Compliance
Welcome to Kinarm Support! We want to ensure you get the most from your Kinarm Lab. Here’s how to get help:
Installing & Maintaining Your Kinarm Lab
We provide important documents that ensure the best possible user experience during installation and offer suggestions about how to look after your Kinarm Lab.
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Creating Custom Tasks
For creating custom tasks, we recommend you first review the extensive MathWorks support site to learn the fundamentals of Simulink® and Stateflow® in addition to our own user guides. If you don’t have an account with MathWorks, you can start here.
Review our Documentation
All of our user guides and accompanying documentation are available for download to registered users.
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Q&A Forum
Search the Q&A Forum to see if your question is already answered. If not, pose a question and we will respond via email.
Software Downloads
Dexterit-E and MATLAB software is available for download to registered users.
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Sample Custom Tasks
Take a look at some of the custom tasks that other users have created for the Kinarm.
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Contact Support
If your maintenance program is current, send an email to support@kinarm.com .
You may want to attach a log file to save time. To do so, open Dexterit-E and go to Help > Generate Logs. If it’s a task specific issue, check the “task and protocol files” box. As you go through the wizard select the copy of this task you have. Once the log is generated, send it to support@kinarm.com.
Give us a Call
Phone us at 1 (888) 533-4393 ext. 2, Monday – Friday 07:30 to 17:00 Eastern Time