Questions about the impact of COVID-19?
As your research restarts, see our post for advice on cleaning practices .
Welcome to Kinarm Support! We want to ensure you get the most from your Kinarm Lab. Here’s how to get help:
New User Training
Are you a new trainee in a Kinarm Lab? Follow our on-boarding program to help you collect data faster!
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Installing & Maintaining Your Kinarm Lab
We provide important documents that ensure the best possible user experience during installation and offer suggestions about how to look after your Kinarm Lab.
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Review our Documentation
All of our user guides and accompanying documentation are available for download to registered users.
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Software Downloads
Dexterit-E and MATLAB software is available for download to registered users.
Creating Custom Tasks
For creating custom tasks, we recommend you first review the extensive MathWorks support site to learn the fundamentals of Simulink® and Stateflow® in addition to our own user guides. If you don’t have an account with MathWorks, you can start here.
Sample Custom Tasks
Take a look at some of the custom tasks that other users have created for the Kinarm.
Training Videos
Our training videos can help you get started with using our Dexterit-E and Dexterit-E Explorer software, and explain some of the fundamentals of custom task programming.
Q&A Forum
Search the Q&A Forum to see if your question is already answered. If not, pose a question and we will respond via email.
Contact Support
If your maintenance program is current, send an email to support@kinarm.com .
You may want to attach a log file to save time. To do so, open Dexterit-E and go to Help > Generate Logs. If it’s a task-specific issue, check the “task and protocol files” box. As you go through the wizard select the copy of this task you have. Once the log is generated, send it to support@kinarm.com.
Give us a Call
Phone us at 1 (888) 533-4393 ext. 2, Monday – Friday 07:30 to 17:00 Eastern Time
Advisory Notices:
Do NOT upgrade your Dexterit-E/GUI Computer to Windows 10 without our Upgrade Kit!
Please see Win10 Compliance