To activate your download, contact firstname.lastname@example.org to receive your key.
There is a known potential issue with Google Chrome where trying to download files may give the error message:
“Failed – Network error”
If you experience this error you can try one of the following:
- Use an alternate web browser like Firefox or Safari
- Use ‘Incognito mode’ in Chrome (this disables all extensions)
- Restart Chrome
Further suggestions may be found here: Chrome dailed downloads