Unlike standard technical support, our team provides high-level scientific and engineering partnership to ensure your lab’s continuity. Your Kinarm Support subscription includes:
  • Custom Task Programming support: Direct access to our experts to help you and your trainees navigate complex task logic and implementation.  We can also do the programming for you (billable separately).
  • Operational Continuity: Priority troubleshooting via email and phone to minimize downtime during data collection.
  • Software Evolution: Ongoing updates to Dexterit-E™ and Dexterit-E Explorer™ to maintain compatibility and security.
To ensure we can continue providing this level of specialized, high-touch expertise, Kinarm will be changing its annual support model effective October 1, 2026. 
The cost of restarting your support will change from 50% of the current year subscription price, to 50% of the subscription price for the years that were missed. We hope this change encourages Kinarm users to maintain their support subscription to ensure ongoing maintenance of their control system to current standards.  
We are sharing this now to assist you with long-term grant planning and budgeting. This shift reflects our commitment to the long-term sustainability of your hardware and the success of the trainees who rely on our technical mentorship.
Should you have any questions, please contact: support@kinarm.com